Step 2: Use the Office Online Repair tool If you’re lucky, when you open your formerly balky or misbehaving Windows app, all will be well. Time to try an Office app and see what happens. When the process completes, the “Done repairing” window appears, as shown in Figure 6.
Even on my 2012 vintage test machine, it was done in under a minute (on a healthy Office installation, I cheerfully confess). This process seldom takes more than one or two minutes. IDGįigure 5: Don’t pay too much attention to the progress bar. Next, you’ll see a window that stays up as long as repairs are underway, as shown in Figure 5. IDGįigure 4: Click Continue to close open applications and complete repairs. This provoked the request shown in Figure 4 (where, of course, I clicked Continue to close Outlook so repairs could work through to completion). On my test machine, for example, I had Outlook open. If you have any Office applications open, you’ll be asked to close them before the repairs can complete. IDGįigure 3: Click Repair to commence those operations. Start with quick.Ī window opens to ask you if you’re ready to commence repairs. IDGįigure 2: The Office repair window offers quick and online repair options. With the Quick Repair radio button selected, click the Repair button near the bottom right corner of the window. In about 4 cases out of 5, in my personal experience, this step alone is enough to repair Office properly and restore it to working order. This usually takes a minute or two to complete. When you run a Quick Repair operation, Office will attempt simple repairs using local files already on your PC. That’s good because that’s what you’ll try next.
The Quick Repair option, as shown in Figure 2, is selected by default. Click Yes, and the built-in Office repair window appears. Once you’ve clicked Change, you may see a User Account Control window asking for permission to run the repair program. IDGįigure 1: Pick Change in the pop-up menu to initiate repairs. If you right-click on whatever version of Office you’re running (the version depicted in Figure 1 is Microsoft 365 Apps for enterprise), you’ll see a pop-up menu that offers two options: Uninstall and Change. In Control Panel, select Programs > Programs and Features. Open Control Panel by typing con into the Windows Search box and selecting Control Panel from the results that appear. Office installations include a built-in repair tool, and that’s the first place to turn when things go awry. However, let’s return to Step 1 to start this process where it also usually ends. That has never failed in my experience, any time I’ve had to go that far. Spoiler alert! The absolute worst case requires running a cleanup tool on the current Office installation, followed by a clean install of a new copy of Office.
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