Question / Concern Answered, Click " Accept as my device manager can detect the fingerprint scanner. Our Community is comprised of volunteers - people who own and use HPdevices. Thank you for participating in the HP Community. HP ZBook Firefly 14 inch G8 Mobile Workstation PC NOTE: Content depends on device type and Operating SystemĬategories: Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more
When the website support page opens, Select (as available) a Category > Topic > Subtopic HP Device Home Page - References and Resources – Learn about your Device - Solve Problems HP Image Assistant can be downloaded at the HP Manageability website. HP Image Assistant is a free tool that aids IT Administrators improve the quality and security of their PC Windows image by diagnosing the image, identifying problems, recommending solutions, and analyzing their PC’s readiness for migration between Windows 7 and Windows 10 / Windows 11 Restart the computer and sign in - check for any differenceĮxample - Device Manager - Biometric Devices “Allow the computer to turn off this device to save power” Have there been any Windows Updates or other changes when the problem started?ĭevice Manager - Biometric Devices > Right-Click on fingerprint reader > Properties Note: Commercial machines support HP Image Assistant to update drivers There is a notation in the Maintenance and Service Guide that the fingerprint reader is an optional item on selected products.ĭoes your Device Manager detect the fingerprint reader?Īre the other HP software and drivers updated / installed? Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.
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